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Warranty
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Due to complexity, all software is prone to bugs. In fact, in almost
all cases one can assume that there will be some bugs and that it
will be necessary to release multiple revisions of any software
program. This holds true for every software vendor, from Microsoft®
to Nintendo®.
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Many variables exist that give rise to potential conflicts in an
application: network speed and traffic, operating systems, hardware
compatibility, conflicting drivers, power surge protection, database
problems, and so forth. All these factors can lead to a variety
of problems, including issues such as "hanging" the computer
and so forth.
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For this reason, Lyon Technologies does not warrant that the software
developed will be error free, although every
effort will be made to ensure that it is so.
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Support Response Time
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Problem resolution is generally a process of elimination; the obvious
solutions are attempted first, and in a gradual, methodical manner
a solution is obtained. In some cases problem resolution might be
delayed while we search for alternative solutions from our extensive
pool of resources. For this reason, we cannot guarantee the time
it will take to fix a problem. However, we do
guarantee that we will do our utmost to resolve whatever problem
you might have as quickly as possible.
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At Lyon Technologies, we strive to remain well informed of the
potential problems that exist within the latest development environments
or databases, as well as the availability of the latest fixes or
patches for these problems and any compatibility issues that may
exist.
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Warranty & Support FAQ
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For specific details regarding our warranty and support, view our
Warranty
& Support FAQ.
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