| A Case Study:
DataDirect Technologies |
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The Maintenance Fee Renewal System is a web-based application currently
in production use at DataDirect Technologies in Morrisville, NC.
The application is written in ASP.NET®.
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DataDirect Technologies produces and sells database software. The
MFR Renewal System facilitates and streamlines the process of selling
technical support renewal contracts by enabling the DataDirect sales
staff to display and manage upcoming renewal records. The MFR Renewal
System assists the natural workflow of renewing contracts by helping
the sales staff track and edit information such as customer contact
data, support renewal dates, renewal statuses, and product renewal
prices.
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The application also generates quotes and expiration notices on
demand in PDF format. The content of these documents is taken directly
from the data that the sales staff manages in the application.
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A reporting component of the MFR Renewal System enables the users
to view and print lists of all open records by customer name or
status, providing details that they can use to conduct searches
for specific customers in their territory.
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An administrative module of the application enables IT staff to
copy renewal records within a specified date range from the Peoplesoft®
database to the MFR Renewal database at any time, as well as allowing
IT staff members to update lookup tables.
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The level of customer satisfaction on this project was and still
is very high. Data Direct wrote an unsolicited letter of appreciation
to Lyon Technologies for our work on this project. To read this
letter, see the Customer Testimonials
page.
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